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Customer Centricity Program

The main desired outcome of the program is to equip the organization with the right mechanism and system to transform the current service practices to the desired service culture. With the new desired service culture, it will enhance the organization’s branding to realize its forward looking strategic directions and goals

At the end of this program, the participants would be able to:

1.Internalize and realize the desired practices of organization’s core values on customer care
2.Practice excellence customer service to their valued customer
3.Change their practices immediately the moment they interact with customers
4.Proactively approach customers to offer assistance
5.Compose themselves, be calm and handle tough situations with guest in a professional manner
6.Deliver the extra mile service to excite the customers
7.Sustain the excellence customer care practices towards the desired culture



ACTIVITIES : Indoor, Role Play

10th April 2018